Tag Archives: privacy policy

Best Online Grocery Store and Its Privacy Policy

14 Feb

privacy policy

Orders

  1. Instanthomemart.com customers have the privilege to order all types of groceries online as well as through phone or sms.
  2. For placing an online order, customers can opt for either registration or “guest shopping” facility. All the information provided by you on registration will be considered accurate and up to date. We would not be responsible for wrong delivery based on outdated address / contact no.
  3. Orders placed online would be considered final. Customers shall not receive any further communication from our side to confirm the same. Customers will receive an email containing the order details. Customers can cancel the order only through customer care (refer Cancellation policy ).
  4. Orders can be cancelled up to four hours prior to the start of delivery slot chosen by the customer. For details refer to theCancellation policy.

Delivery

  1. Products shall be delivered only on realization of payment (whether cash on delivery or online payment).
  2. We strive to deliver the best quality products at all times. In case the product does not meet specification or quality standards, the same will be subject to return policy. Refer to the Return policy.
  3. Instanthomemart.com customers can choose between two delivery slots (i.e. morning and evening) – Delivery for morning slots will be made between 9:00 am to 1:00 pm and for evening slot between 5:00 pm to 9:00 pm.
  4. We will try to deliver within the chosen delivery slot at all times. However, if we get delayed due to some unforeseen circumstances (heavy rains, massive traffic jam, bandh / strikes etc.) we will inform you by telephone.
  5. We’ll try to deliver the products to the intended recipient. However, we would not be responsible for deliveries made to the wrong person based on the shipping address provided to us while ordering.

Reward Points

Registered customers of Instanthomemart.com gain Reward points on every purchase from us and also for referring other people. For details, please refer to our Reward Points section.

Payments

  1. Payment can be made online (to be launched very soon) as well as by cash on delivery.
  2. In case of cash on delivery, please ensure that someone is available at the shipping address to receive the delivery. If nobody is going to be available, please inform us through the delivery instruction option (online order) / the telephone operator (tele-order) if you want us to deliver to your neighbour or security guard. In that case, please ensure that necessary arrangements are made to make the payment to us on delivery. If nobody is available or in the absence of such delivery instructions, we’ll cancel the order from our side and levy a penalty of Rs. 50/- on the next order. If this is repeated, the mobile no. and email id would be blacklisted.
  3. In case of online payments (to be launched very soon), if you are not going to be available in the chosen delivery slot please inform us through the delivery instruction option if you want us to deliver to your neighbour or security guard.
  4. If you realize about your unavailability after placing the order, please let us know up to four hours prior to the start of the delivery slot chosen by you.

Registration

  1. Once a customer registers on Instanthomemart.com, we consider the registration confirmed. The customer only receives a welcome email from us (no confirmation email will be sent by us).
  2. All personal details and payment details will be governed by our Privacy policy.

Website Contents

  1. Although utmost care is taken to keep the website content updated, we do not guarantee the accuracy, timeliness or completeness of any information or material appearing on it. We are not responsible for third party contents displayed on our website and have no obligation to verify the contents.
  2. All product related pictures provided are only indicative and for reference only. Original products may vary from the picture seen for that relevant product in the website.
  3. Prices and availabilities of products are subject to change without prior notice.

Others

  1. Products / services provided by us are without any warranties of any kind either expressed or implied.
  2. Courts of Howrah shall have exclusive jurisdiction in case of any disputes.
  3. Instanthomemart.com reserves the rights to change the terms & conditions at any time without prior notice.